Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!
Political theorist Toby Rollo has pointed out how the forcible subjugation of children by adults forms the psychological underpinning of every other model of political and economic subjugation. This is not a metaphor; it’s a structuring principle of political reality. During the days of overt empire and colonialism –– the same days in which our modern school system was created –– Indigenous people, people of color, women of all colors, and lower-class whites were all viewed as childlike, in need of fatherly tutelage and discipline. And because it was understood that children often required violent “chastisement” –– for their own good! –– it was natural that childlike adults would require the same.
I recently moved. To Philadelphia, not to Italy. (That’s a different blog post for a different time.)
For the past two weeks, I’ve been running around trying to get all of my paperwork sorted to become a PA resident. It’s required for getting a parking permit and about as complicated as my application to become an Italian citizen. The joys of bureaucracy. Continue reading Abandoned
Going to the cinema is like returning to the womb; you sit there still and meditative in the darkness, waiting for life to appear on the screen. – Federico Fellini Continue reading Chuck Norris vs. Communism
I suppose this is what I mean when I say we cannot possibly know what will manifest in our lives. We live and have experiences and leave people we love and get left by them. People we thought would be with us forever aren’t and people we didn’t know would come into our lives do. Our work here is to keep faith with that, to put it in a box and wait. To trust that someday we will know what it means, so that when the ordinary miraculous is revealed to us we will be there, standing before the baby girl in the pretty dress, grateful for the smallest things.
From Tiny Beautiful Things: Advice on Love and Life from Dear Sugar by Cheryl Stayed. Thanks to Grace for recommending this book — serendipitous timing.