I’ve always been painfully sentimental. As a kid, I’d do little things like asking my mother to stop the car so I could go flip a turtle over after it got stuck on its back; I’d probe my grandmother for stories about her life out of an oddball desire to better understand life “back then”; I was prohibited from touching stuffed animals at stores because once I touched one, we had a bond and it would be so sad if we just left it there. (I swear that last one wasn’t an attempt to get more toys, I was just disturbingly thorough in applying human emotions and empathy to all people, places, and things.) Continue reading All Singing, All Dancing
A friend of mine, and subsequently I, shared this video from the AFL-CIO on Facebook earlier.
I grew up next to Atlantic City in a suburb where many of my neighbors and friends’ parents worked in casinos or in the hospitality industry on the Jersey Shore. Atlantic City isn’t as fancy as New York, but it has grit and history. Continue reading Trump City
Remember the season finale of Mad Men when Don Draper goes out to California and he’s super lost about his purpose in life and where he belongs so he tags along on a retreat? Like a true New Yorker he’s all sarcastic and refuses to buy into the crunchy, granola culture-type thing and then he has a breakdown/breakthrough at the end.
I feel a lot like that after going to LA for the first time. Continue reading Los Angeles
The past two weeks have been intense and exhausting and exciting and filled with way too much stuff in the best way.
My colleague, Pam Kocke, and I set out for Spain to help promote our new Happiness Engineer (ES) position at Automattic. (As always, we’re hiring!) We started out in Barcelona where we spoke with the WooCommerce Barcelona meetup on our first night and learned that jet lag makes you fearless. The next day, we had a chance to chat with the folks from the Barcelona WordPress meetup to talk some more about customer support. (Can you tell we like customer support?!) Continue reading Barcelona y Madrid
Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!