Community: Sharing thoughts on building communities.

  • Individuals make a community

    Recently, I came across a question asking for people’s number one tip on building a community.


  • Closing the Gap

    Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!