Community: Sharing thoughts on building communities.
The power of definitions: learning project management
Revisiting the fundamentals can be a helpful refresh. A course on project management has helped me reframe my thinking – even just from the simple practice of defining what project management is.
Lessons from a public introvert
As an introvert working in public, I’ve had moments where it felt like my personality as at odds with my work. Recently, I’ve been reflecting on some of the ways my perceived weaknesses are actually strengths.
Individuals make a community
Recently, I came across a question asking for people’s number one tip on building a community.
Closing the Gap
Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!