Miscellaneous: A collection of random items.

  • Happy International Translation Day!

    September 30th is International Translation Day, a day to celebrate the importance of language professionals and translators.

  • Closing the Gap

    Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!