• Lisbon

    Lisbon

    A small gallery of snapshots from my trip to Lisbon, Portugal.

  • Bangkok

    Bangkok

    A series of snapshots from my trip to Bangkok, Thailand.

  • Closing the Gap

    Last Friday, my colleague, Pam Kocke, and I had a chance to speak at WordCamp Europe 2016 about how to build an excellent reputation for customer support. Here are our slides on how to develop your own support philosophy. Enjoy!